Where is CPK headquartered and how do I contact you?
We call our headquarters the Restaurant Support Center. We're located at: 12181 Bluff Creek Drive, 5th Floor, Playa Vista, CA, 90094 Telephone 310-342-5000 Fax 310-342-4640. If you would like to contact someone regarding a recent experience at one of our locations, please call 1-800-91-WECARE or click Contact Us.
What is California Pizza Kitchen?
Since 1985, California Pizza Kitchen has served innovative cuisine with a signature twist that's globally inspired, yet distinctly California. Our delicious hearth-baked pizzas, pastas, soups, sandwiches, appetizers and desserts are available at more than 270 full-service restaurants. You'll also find a selection of our original creations at airports, sports stadiums and universities throughout the country, as well as in your grocer's freezer.
How do I contact you about a recent experience I had as a guest at CPK?
Please tell us about your dining experience by clicking on any of the Contact Us links on the site or by calling 1-800-91-WE-CARE between 7:00 am and 12:00 am Pacific Time.
- How do I purchase CPK Gift Cards?
Do you sell any products in the grocery store?
Yes, you can find many of your favorite CPK pizzas in your grocer’s freezer. They are manufactured and distributed by Nestlé’s Pizza division.
Does California Pizza Kitchen franchise?
At this time, California Pizza Kitchen does not franchise in the US. CPK does franchise internationally to companies that own full-service restaurant chains. Learn more about international franchising.
I've seen CPK in airports and stadiums. Can you tell me more about that?
Being in these locations is a great way to expand our brand and address the needs of discerning travelers on the go and sports fans looking for quality, innovative food. These locations are smaller than our full-service restaurants, and offer a selection of our most popular pizzas, salads, sandwiches and appetizers.
Is California Pizza Kitchen publicly traded?
Shares in California Pizza Kitchen first traded on the NASDAQ National Market on August 2, 2000 under the ticker symbol CPKI. On July 7, 2011, CPK and Golden Gate Capital announced the successful completion of the acquisition of CPK by an affiliate of GGC. As a result of the acquisition, our common stock is no longer publicly traded.
Menu & Ordering
What kinds of ingredients do you use in your menu items? Where can I locate your nutritional information?
We strive to source premium ingredients and fresh vegetables and herbs are hand-cut in our kitchens. We value your dietary needs, which is why we provide comprehensive nutritional information on our website. Many of our menu items can be modified to fit your needs. We offer options like honey-wheat with whole grain pizza crust and multi-grain pasta. So explore our menu. One bite and we’re sure you’ll understand the delicious difference.
There are several documents you can download to help you navigate our menu and guide you if you're interested in modifying your meal.
Can I order CPK for takeout or delivery?
Absolutely! If you want your CPK to go, you can easily order online or call your local CPK. We'll have your order ready to pick up when you arrive. Delivery is available at many of our locations — check with your local CPK to find out your options.
Does CPK cater?
Yes. We've designed a Catering Menu featuring a wide selection of signature CPK items. We offer options for parties large and small to fit within any budget. We even have a mobile kitchen that can bring everything we need to cater your party -- including the kitchen sink.
How do I contact you about a recent experience I had as a guest at CPK?
Please tell us about your dining experience by clicking on any of the Contact Us links on the site or by calling 1-800-91-WE-CARE between 7:00 am and 12:00 am Pacific Time.
Does CPK have a kids menu?
Our award-winning CPKids Menu is a popular favorite with children. Designed to please kids 10 and under, your little ones are sure to find something they love.
How often does the CPK menu change?
We introduce new and seasonal menu items throughout the year.
How do I purchase CPK Gift Cards?
You can purchase Gift Cards from all of our full-service California Pizza Kitchen locations in the United States EXCEPT for airport locations, stadiums, universities, and the Mirage Hotel in Las Vegas. You can also order gift cards online today! We also offer electronic gift cards that allow gift givers the opportunity to send and personalize their gift instantly.
Can I order a Gift Card online and pick it up at my local restaurant?
At this time you are not able to pick up your online Gift Card orders at our restaurants. When you order online, your cards will be shipped directly to the address you provide. Or you can purchase an eGift Card and have it emailed instantly.
Do Gift Cards expire?
No, our gift cards never expire.
Where can I use my Gift Card?
CPK Gift Cards can be used at any California Pizza Kitchen (CPK) in the United States EXCEPT for airport locations, stadiums, universities, and the Mirage Hotel in Las Vegas. They are also not valid in Guam or international locations. Find a CPK location near you.
What can I purchase with a CPK Gift Card?
Our Gift Cards can be used toward any item listed on our menu, food and beverage.
Can I reload my CPK Gift Card?
Yes, our Gift Cards can be reloaded online at cpk.com or at any participating CPK restaurant. Gift cards cannot be reloaded at airport locations, stadiums, universities, and the Mirage Hotel in Las Vegas. They are also not reloadable in Guam or international locations.
Is it safe to give my credit card information online?
Keeping your information secure is a top priority for us. When you place your order through our website, your order information, including credit card number, is transmitted to our secure server. To validate the security of your order, please review the Trustwave validation seal when entering your payment information.
In what dollar amounts are CPK Gift Cards available?
CPK Gift Cards are available in whole dollar denominations, in five-dollar increments, from $10 to $500.
Does CPK charge a monthly service fee for unused balances left on my Gift Card?
No, a monthly service fee is not applied to our gift cards.
Will you sell my information to other companies?
I need a Gift Card today and I do not live near a California Pizza Kitchen restaurant. Where else can I find California Pizza Kitchen Gift Cards?
You can purchase our Gift Cards on this Web site. Our eGift Card option allows gift givers the opportunity to send their gift instantly via email.
How do I check the balance on my Gift Card?
You can check your balance by going to any of our full-service California Pizza Kitchen restaurants, cpk.com or by calling our automated toll free number at 1-888-351-2594.
What are my shipping options and how long does it take to receive a Gift Gard?
Shipping time will depend on the delivery method you select. Gift Cards can be sent to either a physical street address or a recognizable post office box. You can also purchase our eGift Cards and it can be instantly emailed.
We recommend shipping purchases over $100 via FedEx. Bear in mind that Federal Express only ships to physical street addresses and not P.O. Boxes, and that a signature is required for delivery to a place of business. FedEx will make three attempts to deliver a package.
Delivery options and charges:
United States Postal Service (USPS) Standard Mail 5-7 business days (tracking not included) FREE
Federal Express 2 Day 2 days (tracking included) $11.25
Federal Express Next Day Air 1 day (tracking included) $20.00
Orders received after 11:00 a.m. (Pacific) Friday and prior to 11:00 a.m. (Pacific) on Monday will be shipped on Monday. All orders placed after 11:00 a.m. (Pacific) will be processed the next business day. Time of delivery will depend upon the shipping option you choose.
Can I place a Gift Card order for delivery to Hawaii or Alaska?
Yes, we deliver to Hawaii and Alaska via USPS Standard Mail and FedEx. Please note that USPS deliveries to Hawaii and Alaska take approximately 7-14 business days. Standard Overnight and FedEx 2-Day are available for deliveries to Alaska. Hawaii offers FedEx 2-Day Shipping only. Also note that while shipping might indicate overnight and 2-Day, there are regions in these areas that require extra time for delivery.
Do you deliver on Saturday or Sunday?
No, at this time we do not deliver on Saturday or Sunday. However, if a Gift Card is shipping via USPS there is a possibility of it arriving on a Saturday.
Do you deliver outside of the United States?
No, at this time, we do not deliver outside of the United States.
Can I place a Gift Card order for delivery in the United States if I live in another country?
No, currently we cannot accept international forms of payment for online orders.
Can I place a Gift Card order for delivery to a P.O. Box?
Federal Express does not ship to P.O. Boxes, however, USPS Standard Mail does. If you require delivery to a P.O. Box please choose USPS Standard Mail.
Can I place a Gift Card order for delivery to APO addresses?
At this time we cannot deliver gift cards to APO addresses.
Can I place a Gift Card order if I have an APO address?
At this time we cannot accept an online order if you have an APO billing address.
I chose USPS Standard Mail before and received my Gift Card in 3 days, and another time it took 7 days. Why?
USPS Standard Mail service is reliant on the distance the order has to travel, as well as mail volume. During peak mail times, service may take longer than usual.
Will I get confirmation of my Gift Card order?
Yes, after your order is placed, you will be emailed a confirmation that will include your order details.
How do I track my order?
If you chose Federal Express, your tracking number will be emailed to you when your order is shipped. To track your order, use your tracking number at www.fedex.com. Tracking is not available for USPS Mail orders.
What if I use USPS Standard Mail and my Gift Card order takes longer than expected or never shows up?
Orders not delivered in 14 business days will be replaced. The original Gift Card will be deactivated and marked as stolen and a new card will be issued. We recommend that you plan for USPS Standard Mail service to take 5-7 business days. If your order does not arrive in that time, please call 1-800-91-WECARE or email us at GuestRelations@cpk.com.
What happens if my CPK Gift Card does not work?
Gift Cards that don't work properly can be loaded onto another card at any California Pizza Kitchen restaurant. You can also call our toll free number for further assistance at 1-800-91-WE-CARE.
Can I return a California Pizza Kitchen Gift Card?
Your Gift Card cannot be redeemed for cash or credit, except as required by law.
Who can I contact if I have questions or problems with my Gift Card or Gift Card order?
You can email us at GuestRelations@cpk.com or call our toll free number at 1-800-91-WE-CARE.
What happens if my CPK Gift Card is lost or stolen?
Please treat your card like cash, as California Pizza Kitchen is not responsible for unauthorized use. If lost or stolen, your Gift Card can only be replaced for the remaining value with original proof of purchase, including the gift card identification number. Please e-mail GuestRelations@cpk.com. or call our toll free number at 1-800-91-WE-CARE . Be sure to include your full name, contact information, order date and order number.
Who can I contact for help or information about CPK Gift Cards?
Email us at GuestRelations@cpk.com or call 1-800-91-WE-CARE.
Catering & Events
- What's the best way to order catering services?
Does CPK deliver?
Yes, many of our locations deliver. Contact your local CPK to find out if you're in our delivery zone and to explore delivery options.
How early do I need to place my order?
We always strive to meet your time constraints. Some orders may require 24-hour notice. For details, please contact your local CPK to speak with one of our catering experts.
What are your options to catering a big event?
In Southern California, our full-service professionally staffed 35-foot mobile kitchen is ready to get trucking and turn heads at your next event. This restaurant on wheels includes ovens, sauté stations and coolers, which makes it easy to bring our kitchen to your place. Email firstname.lastname@example.org for details and pricing.
Our pop up kitchens, featuring easily visible CPK signage, bring CPK's original menu and friendly service to fairs and corporate events with an experienced staff that can prepare CPK dishes onsite. Recommended for events of 200 people or more.
What opportunities are there for me at CPK?
At CPK, we challenge our employees to dream, and to dream big. Check out our videos on our Careers page to see what our people are all about!
CPK takes pride in promoting from within in order to maintain a strong company culture. Our goal is to have 30% of our manager hires be promoted from within. Likewise, the majority of our Support Center employees begin their CPK careers in our restaurants. Promotions are performance based, which means your passion and dedication determine your growth. If you’re committed to your training and ongoing development, the sky’s the limit for your career growth at CPK.
What type of ongoing career development do you offer?
When you complete your nine week training, you'll be ready to participate in our management development week called Elevating Your Career – CPK Style! at the Restaurant Support Center in Los Angeles, CA. We fly you out, house you and provide a week full of training, dining, competitions and you get to meet your support team at the support center.
CPK also provides you with ongoing development guidelines to lead you toward your desired position as well as the opportunity to work with mentors at various levels to help keep your career moving forward. Our most successful managers take an active role in their development by asking questions, taking initiative and driving their own development.
What is your management and hourly turnover?
We hire the best and work hard to keep you! CPK has been benchmarked as having some of the lowest hourly and management turnover in the industry. We have been nationally recognized multiple times by People Report™ with their Best People Practices Award for leading the industry in employee retention and low turnover.
What are you looking for in qualified management candidates?
We typically look for a minimum of two years of experience in a full-service restaurant, but for us, it goes beyond experience. We seek people who have the passion, drive, and attitude to move the business forward. We’re looking for leaders who can build a culture of excellence, partnership and ownership that are willing to come along on our brand’s journey.
What is the management training program like at CPK?
CPK offers a nine week comprehensive Management Training Program in a World Class Training Center (WCTC) closest to you. During your nine weeks at a WCTC, you are fully trained and validated in all Front of House and Back of House hourly positions. You also learn our menu, line checks, food ordering and receiving, opening and closing procedures, and other management responsibilities. You then transfer to your home restaurant to give you the opportunity to meet your team members, get acquainted with your guests, become familiar with your restaurant, and set you up for success in your position with your management team.
How is leadership structured at CPK?
There are multiple leadership positions that vary in different restaurant locations: Community Brand Ambassador, Shift Leaders, Front of the House Managers, Back of the House Managers, Assistant General Managers, Kitchen Managers, General Managers, and Managing Partners. Each restaurant can have a different mix of the above positions, which is typically 3-5 managers per location, depending on the restaurant’s needs.
What type of benefits do you offer?
We bring the same kind of inspiration, commitment, and pride in taking care of our employees as our employees are to creating memorable experiences for our guests through great food and awesome hospitality. Our benefits package is highly competitive with offerings such as health, dental and vision coverage on the first of the month following 30 days of employment for our salaried employees.
Does CPK offer a bonus program?
Yes we do! Each level of management can potentially earn a bonus linked to key achievements in the restaurant. All bonuses are highly attainable based on meeting criteria and rewards for restaurant performance.
What is the minimum age requirement to work at CPK?
You can be a host if you are under 18 and at least 15 in certain states. You can become a server if you are 18 and above (in most states). If you are 17, you cannot be a server in most states because they serve alcohol. Bartenders and managers need to be at least 21 years of age because they will be pouring alcohol as well as serving it. Some high schools will grant work permits at the age of 15, so talking to your school is a good idea to learn about the age requirements in your area.
How do I apply?
- Apply online - all applications are emailed directly to your desired location.
- Apply in person – which we highly recommend (M-F during the hours of 2:00-4:30 PM). Who knows? You may get an interview on the spot!
Each location conducts their own hiring for hourly employees. If there are multiple locations you are interested in within your area, we recommend applying in person at each location.
Apply online here.
Restaurant Support Center applicants:
Apply online here.
I am having difficulty uploading my resume. What should I do?
If uploading your Word or PDF document doesn’t work, try copying and pasting your resume into the text box in the online application and uploading that way instead of attaching it separately. All hourly applications are sent directly to the restaurant to which you apply.
Management & RSC applicants:
Save your Word document resume in Rich Text Format (.rtf) and try again. RTF documents usually upload easier into our system. If that doesn’t work, please send us an email by clicking the “Ask a Question” link at the top of this page.
I have submitted my resume online for a posted management opportunity. When can I expect to hear back about scheduling an interview?
You will be notified by email once we have received your submitted resume. We collect and screen each application we receive for each of the positions posted. A recruiter will typically reach out to you to schedule a phone interview within one to two weeks of applying if there is an interest in moving forward to the next step of the process. If you have not heard from us within three weeks of applying, we have most likely decided to pursue other applicants. However, don't be discouraged if you don't hear back; please feel free to reapply for other opportunities with us. We always want to find the best fit for everyone.
Pizza Dough Rewards
How do I become a Rewards Program member?
You can get a card at any California Pizza Kitchen restaurant and register your card online by going to www.cpk.com. You may also enroll in the California Pizza Kitchen Pizza Dough Rewards Program by completing the Registration form found on the www.cpk.com website. If you don’t have a card, complete the registration form and we will send you a temporary membership number via email. The next time you visit CPK, bring the email with you and a staff member will activate and program a card for you.
You can also register by mobile phone. Search for the Pizza Dough iPhone app within the app store or for Android and follow the instructions to register.
Does it cost anything to become a member?
No, there is no charge for becoming a member of the California Pizza Kitchen Pizza Dough Rewards Program.
Why do I have to register my card?
Registration is required to:
- Redeem rewards
- Track your account activity, such as your dollar accrual and redemptions
- Assist us to transfer your rewards to a new card if your card is lost or stolen
- Help the server to look up your account in case you forgot your card when you visit
- And, allows you to opt-in to receive special offers and promotions by email
What are the program rewards and how do I earn them?
Every time you make a purchase, the dollars you spend* are tracked. When you reach $100 you automatically receive $5 in Pizza Dough which is placed in your account. The reward is available to use on your next visit when you check-in or provide your card in-restaurant. We reward you with a free Small Plate (value: $3 to $6) when you complete your registration.
During your birthday month, you will also receive a reward for a free dessert.
From time to time, we may also provide special rewards to program members. These special rewards will have expiration dates and limitations that will be communicated to you when the offer is made.
*Note: Dollars spent on purchases of gift cards, alcoholic beverages or non-food items such as taxes and delivery are not earned towards Pizza Dough.
Is there anything I don't earn pizza dough for?
Dollars spent on purchases of gift cards, alcoholic beverages or non-food items such as taxes and delivery charges are not earned towards Pizza Dough. However, purchases made with gift cards do count towards Pizza Dough.
What happens if I don't have my card when I visit?
After you have registered your card, you can easily check-in using our mobile app or by providing your server with your account information such as your name and the phone number you used to register. They will be able to look up your account with this information.
What happens if I lose my card?
If you have lost your card you can get a replacement card during your next visit to CPK. If you have registered using the iPhone or Android Pizza Dough app you will not need a card to participate in this program and the server can look-up your account using the information you provided at registration.
If you would like a replacement card, you can ask your server to issue you a new card. You will be given a new card and any account balances such as spend or Pizza Dough earned will be transferred to your new card. It is important to note that you can only replace a lost card that has been registered.
Will my Pizza Dough expire if I don't use them right away?
Pizza Dough expires 90 days from the time they are issued to you so you will need to redeem them during that period.
I had a special reward on my card and it disappeared before I could use it. What happened?
We’re sorry you didn’t get to enjoy your reward. Some of our rewards are offered for a limited time only and expire after the period ends. Please note that we specify the expiration guidelines at the time rewards are made so please check the offer details when you receive notice of a special reward.
How do I know how much Pizza Dough I have earned?
You may go online to www.cpk.com. When you get to the Rewards Page, select Login, and enter your username and password. Once you have logged in, you can check your account balance by selecting the “Account Balance” link. You can also review your account history by selecting the “Transaction History” link. You may also ask a Team Member in the restaurant to check your balance for you.
Do I earn Pizza Dough for buying a Gift Card?
No, purchases of gift cards do not count towards your Pizza Dough spend. Please note: the recipient of your gift card will earn Pizza Dough when they use their gift card to make a purchase.
Who should I contact if I have problems with my card?
You may contact us by email at GuestRelations@cpk.com or call us at 800-91-WECARE.
What do I need to register my card?
When you register your card, you will be asked to provide the card number and registration code from the back of the card and your name, address, phone number and e-mail address.
Where can I find my card number and registration code?
Both can be found on the back of your CPK Pizza Dough Rewards Card. The card number is the 16-digit number and the registration code is the 6-digit number.
I received a virtual card online, how do I get a physical card?
To receive your official rewards card, and start earning rewards, please follow these easy steps:
- Bring your virtual card number (the one you received via email) to a participating CPK restaurant and give it to your server at the time of payment.
- The staff member will activate a card for you.
If you registered online and do not remember your virtual number, please log-in to your rewards account to get your number.
After I register, what do you do with my information?
We use this information to send you information on special offers and promotions that we think will be of interest to you. We also use it to send updates on changes to the program and to keep you apprised of your account activity. Your phone number is necessary to look up your account in case you leave your card at home. Please note that we will never share your information with a third party, except when necessary for specific services such as a sweepstakes entry.
Can I use my Pizza Dough Dollars at all CPK restaurants?
California Pizza Kitchen Pizza Dough Rewards cards are valid only at participating locations. Please check with the restaurant you plan on visiting to determine if they are offering the program.
Is My Group Eligible?
Eligible groups include 501c charitable organizations, non-profit schools and community groups. Examples of organizations we have supported through Fundraisers includes Soccer Clubs, Schools, Senior Communities, Church Groups, Parent Teacher Organizations, School Bands, Girl Scouts, Boy Scouts, Preschools, Cheerleading Squads, Camps, Student Councils, Little League Teams, High School Sports Teams, Sororities/Fraternities, Swim Teams, and more!
What Percentage Of Sales From The Fundraising Event Does My Organization Receive?
20% of all food and beverage sales generated from your event will be donated directly to your organization, excluding tax, gratuity, Gift Card and retail sales. That’s what we like to call powerful dough!
How Does The Organization Receive Credit For Purchases?
Fundraiser guests are required to present an official event flyer or mention the organization you are supporting to your server with each order to receive credit. We accept flyers shown digitally, on any device (we know this is the 21st century). Your organization receives credit for dine-in, take-out and catering purchases. Not valid for third party delivery partners. Flyers cannot be distributed inside or in the direct vicinity of our restaurants, including the parking lot, before or during the event.
When Can My Organization Host An Event?
Dates vary based on restaurant, so please check with your hometown CPK on availability, however most CPK restaurants book Fundraising events weekly from Monday-Thursday. A minimum two weeks notice is required to schedule your event. We like to plan ahead and hope you do too! This window gives you the chance to spread the word to your group’s friends, followers and supporters to maximize attendance.
How Often Can I Schedule A Fundraising Event?
Ready to book another event? This is getting serious. Fundraising events can be scheduled every 30 days with at least two weeks notice.
How Do I Promote My Event Using Fundraiser Flyers?
Glad you asked! A flyer is available for your Fundraising event. Once your Fundraising event has been approved by your CPK restaurant, our team will provide a flyer with complete details of your event for you to distribute to your Fundraising community. Electronic formats of the flyer are also available to help you promote via website, email and social media. For more helpful tips on promoting your event check out our Helpful Fundraising Tips.
How Much Money Did My Organization Raise?
Your CPK restaurant partners can let you know the total amount of ‘dough’ raised from your event the day afterwards. Please just contact your CPK restaurant representative for your final Fundraising total.
When Can I Expect My Fundraiser Check?
Please allow 4 to 6 weeks for processing, excluding delivery time.
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